Incident Response Planning

“We have been with NetGreene Solutions for close to two years. Their customer service is exceptional. We have met and worked with extraordinarily skilled people within their organization. We recently moved our business to a new location. During our transition we did not experience any unexpected down time. We recommend NetGreene Solutions for your business communication needs.”

“Over the last several years my office has leaned heavily on NetGreene for assistance, guidance, troubleshooting, wish list items, etc. Without fail – NetGreene has always delivered. Scott, you have stepped above and beyond for me and my practice and I cannot even imagine having a better technology partner on my team. We have asked for a lot of rapid changes to our technology environment – and you guys always pull it off. From all of my staff and especially from my patients, we want to say thank you! Thank you for all that you guys bring to the table and your willingness to roll up your sleeves and help. I am now able to stay more focused on the clinical side of the business and this has been such a welcomed relief. I look forward to our future and I am excited about building upon our technologies moving forward.”

“Simply the BEST! After much frustration with another local I.T. company, I found myself “interviewing” companies for a replacement. JP McCaslin with NetGreene had the answer to my every question/concern .. only problem was, my business need was so small – financially, their services wouldn’t work. JP figured out how to make it work for BOTH our companies .. even saving me money! The continuous, consistent, honest support from NetGreene is very reassuring. I cannot BELIEVE the amount of services they both offer and (more importantly) service in-house with such significant monthly savings .. the only problem I have is – why haven’t I been using NetGreene for the past 10 years?!?”

“We were extremely pleased with the professionalism, expertise, and urgency in which NetGreene demonstrated with the resolution of of our service impacting issues. They were able to ‘think outside the box’ and come up with a temporary solution while we waited on a permanent solution to be implemented. We will absolutely do business with them again.”

“These guys are on it! I trust this company to do the right thing time and time again. They have saved us lots of money and created a more streamlined operations with our multiple offices in the middle TN area. Support is always quick and responsive! Thanks again!”

“My company recently made a move to a new facility. We upgraded in size, technology etc. We would not have been able to make such a move without NetGreene’s help. They were professional, reasonably priced, and their customer service is always fantastic. Would recommend the use of this company to anyone.”

“We have encountered nothing but excellent service from the entire team at NetGreene. They have stayed late at our offices on many occasions to accommodate us and not disrupt the work flow of general business hours. Recently, our office decided on a last minute build-out on a new location. NetGreene was there to get the entire system installed, from our wireless internet to our phones, and even came in the next morning we opened to make sure everything went smoothly and we did not encounter any issues. I am pleased to say that our opening day went great, thanks in a large part to their team. I would highly recommend NetGreene to anyone who is looking for a skilled and knowledgeable phone and IT team!”

“Based on a reference from a patient, Family Eye Care decided to reach out to NetGreene Solutions to begin discussions regarding our participation in stage 2 meaningful use.  Upon our initial meeting I knew they were the right choice to assist us moving forward.  The whole team was a pleasure to work with.  Now that we are wrapping up our successful completion of stage 2 I can confidently say we definitely made the right choice.  I would HIGHLY recommend NetGreene Solutions.”

“We are very pleased with the quality of service NetGreene provides and sincerely appreciate their responsiveness and the way they conduct business.  We would highly recommend NetGreene to others because of our satisfaction with their service.  We look forward to doing business with NetGreene for years to come!!!  Thanks Scott!!!”

“Our business has used NetGreene for over 6 years for our telecom services and have been very pleased with that service. Additionally, we have called on the company a few times to resolve issues with our network, WiFi, and PCs. Each time, Scott and his team have delivered quickly and professionally. A few months ago, we began discussing the possibility of moving our network to a cloud based system through NetGreene. Despite my concerns about how our multi user network would function on a proprietary software, we decided to make the move about 2 months ago. The result……we are thrilled! Our systems work faster and it has made our business far more efficient. We no longer have to worry about updating our server or PCs with expensive hardware and the reliability is phenomenal. Although I thought the move was a little expensive initially, I have learned the value is there. Thanks to the entire NetGreene team!”

“I worked with NetGreene to get my company website up and running. Great team to work with and they did a spectacular job. Looking forward to a smooth IT integration and working with them here on out.”

“Can’t say enough about the fast and reliable service received from JP and Scott at NetGreene. They were quick and easy to work with. A great value for the price. Scott went above and beyond to scope out our work request to get us up and running. Account setup and payment were easy. We will definitely use their services again in the future.”

“They are a wonderful service and make us feel completely comfortable not having an in-house expert. NetGreene helps us with our IT, computer systems and networks. They are easy to reach and very responsive when we have a question. They also have the ability to translate IT issues into language normal people can understand. When they see an issue, they immediately alert their customers and explain the outage and what’s being done to fix it.”

We have used NetGreene Solutions for all of our business IT needs for 5 years. Everyone on their staff are always so helpful and are quick to resolve any issues or needs we have. I would recommend them to anyone looking for IT needs for their business.

Scott, JP, Chris, Johnathan, Elyssa – their names are synonymous with excellence in customer service and attention to detail. We could not be more pleased with the service provided by NetGreene and would recommend them to family and friends without hesitation. 5 Stars!

Knowledgeable, friendly, and professional! JP and Elyssa have been especially helpful. From day one, JP went above and beyond to make sure we were taken care of. He even participated in a 3-way call with Comcast when they made it difficult for us to transfer service to NetGreene (which lasted well over an hour outside of business hours). Elyssa is always so dependable and can fix whatever comes up. We never have to worry about our IT services again!