Question 1

How can managed IT services improve our response times for technical issues?

Accepted Answer

NetGreene’s managed IT services prioritize rapid response and minimal downtime, helping you avoid thousands in extra costs. With an average issue resolution time of just 18 minutes and a 91.73% first-call resolution rate, we solve problems before they impact your operations. Additionally, our 24/7 remote monitoring, live helpdesk support, and structured escalation paths ensure your team never waits long to get back to work.

Question 2

What makes your IT services different from other providers?

Accepted Answer

Unlike other managed services providers, NetGreene brings over 60 years of combined healthcare IT experience and a customer-first approach. We’re not just IT vendors; we’re technology partners. From unlimited monthly support hours to a dedicated vCIO and HIPAA compliance auditor on staff, our team delivers industry-specific, proactive IT solutions that evolve with your business.

Question 3

Are your managed services scalable as our business grows?

Accepted Answer

Yes. NetGreene’s managed services are designed to grow with you. Whether you’re a multi-location healthcare organization or a solo practice, we offer tiered pricing based on the number of devices supported. Plus, our cloud platform, NG Cloud, and telecom division, CrossPath Telecom Network, give you a scalable foundation that supports everything from cloud migration to expanding wireless networks.

Question 4

What kind of support can we expect from NetGreene’s managed services team?

Accepted Answer

Customers receive full-service IT support that includes unlimited support hours, live call responses, and 24/7/365 helpdesk coverage. We back all managed IT services with SLA-backed response times, proactive maintenance, and direct access to 7 IT technicians, 2 engineers, and a dedicated project manager. Our average onboarding is completed in under 30 days, ensuring fast, frictionless service.

Question 5

Do your managed IT services include cybersecurity protection?

Accepted Answer

Absolutely. NetGreene’s managed services come with layered, enterprise-grade cybersecurity. From endpoint protection and dark web monitoring to MDR, SIEM, and 24/7 SOC services, we cover every angle. Our proactive defense reduces IT issues by 67.59% within three months and includes strategic planning from a dedicated vCIO, and vCISO services that enhance your digital protection.

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